FREQUENTLY ASKED QUESTIONS
We can ship any of our products across Canada. Unfortunately, we do not offer international shipping at this time.
Currently, we are offering free shipping Canada-wide, for no minimum order, and free shipping on all products.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like vape Juice, coils, and coals. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, gases or gift cards.
If your order is eligible for exchange (please contact us to verify) The fastest way to ensure you get what you want is to return the item. Once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
GST will be added on all applicable purchases.
As the top choice for people buying hookahs online, Cloudi Hookah doesn’t endorse a single manufacturer or hookah. Instead, we believe in education and stylistic choice. Basically, we want to give you the tools to make the decision-making process intriguing, rewarding and ultimately, your own. So, join us as we make the selection process straightforward and effective for newcomers and veterans alike.
Traditionally, hookahs were made from a variety of precious metals and a glass vase. These offer an authentic smoking experience, are built to last and often feature innovative and unique designs. Eventually, wood became a more common material in hookahs, especially as an accent for bowls and stems. It offers a very unique style, a smooth smoke and a bit of added durability. Next on the scene was stainless steel and aluminum, which rose in popularity alongside automation. These hookahs offer the same style and appeal as more traditional options but often with a more modern feel. Finally, we have the frontier of hookah materials, which is silicone and other plastics. These also offer a fantastic smoking experience that is often more portable and durable than your typical showpiece.
While the tall, stand-up hookah will always have a place in lounges and living rooms around the world, innovation has brought many bright alternatives. When selecting your hookah’s size, the best question to ask yourself is, “Do I want to carry this around with me, smoke on the go, or bring it to parties?” If you answer yes to any part, there is a good chance you would like either a mini-hookah or a travel-ready option like the MOB box. But if you know where you plan to smoke and want something dependable, we have many options to choose from.
The multi-hose debate has many supporters on both sides. While multiple hoses can make it harder to seal your hookah, they also offer more people the opportunity to share the experience. And, while single-hose hookahs are the traditional option, a single hole can put your puffing on pause. With quality accessories from Cloudi Hookah, neither of these will be a problem for long, so it might be best to base your answer to this question on the answer from the question above.
The most critical part of a quality smoke session is the seal. If your hookah leaks from the stem or hose connectors, you will not get a rich and full pull. Ensure that you inspect all gaskets for tears or damage before each use (don’t forget to order any replacement parts from Cloudi Hookah) and that your hoses have the right connector for your hookah. Regular cleaning also helps ensure a smooth, flavourful and consistent smoke, so ensure you develop a cleaning schedule that fits your smoke schedule.
If you’ve never vaped before, get excited! Whether it is smoking hookah, cigarettes or vapes, the experience of this hobby is truly one-of-a-kind. The most important thing you can do is take it slow. Many people take too big a pull on their first try, irritating their throat and having a subpar first experience. We recommend a fruity, sweet e-juice combined with a pod vape, as this combination sets you up for a successful first experience and gives you the option to try different flavours down the road.
If you are a smoker looking to transition away from the unhealthy parts of cigarettes or hoping to try a different experience, considering vaping is a great choice. You will likely find vaping much more accessible than newcomers, as you’re probably already familiar with the harshness sometimes associated with smoking. We recommend starting with disposable vapes as a way to try the experience without investing heavily in equipment or materials. If you find these too weak compared to cigarettes, consider nicotine salt vape juice for a more powerful kick.
Some people prefer to customize their vapes for thicker clouds, longer-lasting batteries or increased e-liquid capacity. These folk generally prefer vape mods, which offer the increased flexibility they are looking for. Other vapers, however, prefer a stylish, sleek, compact and easy-to-use device that doesn’t require much upkeep or attention. Pod vapes are their ideal choice. Finally, for those that want convenience above style or customization, disposable vapes are the leading choice. Wherever you fall on the spectrum, trust Cloudi Hookah to deliver the style and selection you’re looking for!
Nicotine salt e-liquid is smoother at higher concentrations and absorbs into the bloodstream faster than freebase nicotine products. Basically, it is a more intense version in every way, mimicking the feel of a cigarette much better than traditional vape products. Additionally, the packaging can differ from nicotine salt vape juice in that it comes in a cartridge that is easy to replace. You will also notice a more enjoyable experience overall, with less of a bit and smoother pulls generally. These benefits do require low-wattage devices to be effective and safe, however.
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.